Responsible Gaming

Social Responsibility

We believe betting and casino games should be approached as entertainment, not as a way to resolve money problems or as an activity that causes emotional distress. At 96.com, we recognise that gambling can sometimes affect a person’s finances, relationships and everyday life. Encouraging responsible decisions and helping customers stay in control are important parts of how we operate.

We want everyone using our services to understand the risks and play within personal limits. If gambling starts to feel difficult to manage, you can ask us to restrict your access through our self-exclusion programme.

How Can Self-Exclusion Help You?

Self-exclusion enables you to step away from betting and casino activity on 96.com for an agreed period. While the exclusion is in force, you will not be allowed to access your account or participate in our gambling services.

A break can provide time to reflect on your habits, address possible harm and seek specialist assistance if appropriate. We encourage anyone affected by gambling problems to consider independent support organisations, including GamCare, which provides information and help for individuals facing gambling-related difficulties.

How to Request Self-Exclusion from 96.com

If you decide that a break is necessary, you can begin the self-exclusion process by contacting our Customer Support team or your agent. We offer an initial exclusion period ranging from 6 months to 5 years. When that period finishes, you may ask to extend it by a further 6 months to 5 years.

To request self-exclusion, complete the following steps:

1. Get in touch with Customer Support or your agent.
2. State clearly that you want to activate self-exclusion.
3. Choose an exclusion period of between 6 months and 5 years.
4. Complete any additional steps our team asks you to follow.
5. Obtain confirmation that the request has been processed.

Once the exclusion is activated, it cannot be shortened, reversed or cancelled before the chosen period has elapsed. You will not be permitted to use your account while the restriction remains active.

Following your request, we will arrange the return of any funds remaining in your account and close the accounts you hold with us in line with the exclusion process. Under the stated policy, wagers placed before the exclusion are voided. Although we seek to handle requests as promptly as reasonably possible, some cases may take additional processing time.

We will also make reasonable efforts to prevent you from registering or operating another account during the exclusion. If a new account is discovered, we will seek to close it without unnecessary delay. Please notify us immediately if you find that you can still use our services while excluded.

Our ability to restrict access applies only to the services we operate. We cannot ensure that you will be unable to use independent gambling operators. For broader protection, consider requesting exclusions from any other online or physical gambling providers you use.

Will My Account Be Automatically Reinstated After Self-Exclusion?

No. Reaching the end of an exclusion period does not automatically reopen your account. If you want access restored, you must contact Customer Support or your agent and make a specific reinstatement request.

We will consider that request before deciding whether reinstatement is appropriate. If we approve it, the account will remain inactive for a cooling-off period of at least 24 hours before access is restored. An active exclusion cannot be lifted under any circumstances before its agreed end date.

If you are still experiencing problems controlling gambling, we encourage you to extend the exclusion rather than seek to return.

Software for Blocking Gambling Websites

Self-exclusion on our platform can be supplemented by software designed to restrict access to gambling-related websites. These tools can help maintain a decision to take a break by blocking relevant content on devices they support.

GamBlock is one example of software intended to prevent access to gambling websites. You may wish to consider it or other suitable blocking solutions when you need protection that extends beyond 96.com.

Underage Gambling

We do not permit anyone younger than 18 to gamble on 96.com. To help enforce this rule, we may check a customer’s identity and age electronically or request supporting identification documents when necessary.

If we establish that a person under 18 is operating an account, we will close it. We also encourage parents and guardians to take practical precautions against minors accessing gambling content.

Where children or teenagers share a computer, tablet or phone with adults, parental-control software can help restrict age-inappropriate sites. Passwords and login details should remain private, and users should sign out after visiting our services.

We are committed to promoting responsible use of our services and preventing access to gambling activities by underage individuals.