Privacy and Cookies Policy

Introduction

This Privacy and Cookies Policy describes the way Dynasty Chain Success Limited (referred to as “we”, “our” and “us”) handles information about individuals who visit our website or use the services available through it. We operate and control the website and its related services.

We recognise that your personal information deserves careful handling. This document explains the categories of information we may obtain, the reasons we process it, how we store and safeguard it, and the situations in which disclosure to other parties may be necessary. Our processing can take place through automated systems or manual procedures and may support account administration, marketing, compliance and legitimate business operations. Where applicable, this includes processing governed by the General Data Protection Regulation (EU) 2016/679 (GDPR).

Acceptance of This Privacy and Cookies Policy

When you create an account, use our website or send us information by telephone, email, post or another communication channel, you acknowledge the terms described in this Policy. The same applies whether you connect using a computer, smartphone, tablet or other internet-enabled device.

By supplying information to us, you authorise Dynasty Chain Success Limited and its authorised personnel, subsidiaries, affiliates, suppliers, agents and service providers to handle that information as set out here. We encourage you to read this Policy in full so that you understand our approach to information collection, use, disclosure, security and retention.

Changes to This Privacy and Cookies Policy

We may revise this Policy when our operations, services or applicable requirements change. An amended version takes effect as soon as it is published on our website, and the document will state the relevant effective date. We recommend returning to this page from time to time to review any updates.

Last updated: 1 September 2020.

Information We Collect

The information we receive depends on your interactions with our platform. It may be collected when you browse, register, use a service, complete a transaction or communicate with our team.

Website and Browsing Information

As you use our website, we may automatically obtain technical details and statistics that help us understand its performance and how visitors navigate it. These details can include:

• Browser type and operating system; the referring domain or website; number of visits; average time on the website; pages and sections viewed; device characteristics; and other usage or browsing statistics.

We examine such information to identify navigation patterns, assess performance and improve our website’s content and functionality.

Personal Information

When you apply for an account, we may ask you to provide information needed to register and administer it, including:

• Your first and last name, date of birth, gender, residential or mailing address, email address, telephone number and IP address, together with other details necessary to establish or maintain your account.

We may request further information where account administration, identity checks or other applicable requirements make this necessary.

Financial Information

We may process information connected to financial activity on your account, including billing details, payment card information, deposit and withdrawal records, banking or payment transactions and other financial data related to our services. These records help us administer accounts, process transfers and perform required checks.

Information From Other Sources

Some information may reach us through authorised third parties or sources available to the public. Examples include electoral registers, court judgment records, credit reference agencies and other relevant databases.

We may compare or combine such information with information you have submitted. This can assist with identity checks, credit-related assessments where applicable, fraud prevention and the detection of suspected unlawful conduct, including money laundering.

Account Activity and Communications

Our records may also include the resources and pages you use, traffic and location-related details, IP addresses and device data, betting and transaction histories, deposit and withdrawal information, interactions with Customer Support, and information obtained through cookies or selected third-party websites.

We may regularly analyse betting records, payment activity and other account interactions to improve services and maintain appropriate controls. Telephone conversations, including customer service enquiries and betting-related calls, may be recorded for training, service quality and resolving disputes.

How We Use Your Personal Information

We process information to make our services available, administer accounts, carry out transactions and meet contractual and legal responsibilities. The purposes depend on the activity involved and may include the following.

Account Management and Identity Verification

We use information to establish and maintain player accounts, check age and identity, verify registration details, obtain relevant information from financial institutions or credit agencies where appropriate, and keep account records accurate and up to date.

Payments and Transactions

Transaction and payment data allows us to handle deposits, withdrawals and other financial operations through our banking and payment providers. It can also help us investigate payment concerns and respond to questions about transactions.

Providing Our Services

We use information required to deliver betting services, maintain account functionality and fulfil the agreements we have with you. Such processing may also support enforcement of our Terms and Conditions, other platform policies and relevant contractual rights.

Legal Compliance and Fraud Prevention

Where necessary, we process personal data to comply with applicable laws and regulations, review unusual or potentially fraudulent activity, detect and prevent money laundering, investigate improper or unlawful use, report suspected offences to relevant authorities, and manage operational or credit-related risk.

Service Improvement and Customer Communication

Information can help us answer enquiries, tailor and improve our services, conduct research and analysis, test website features, resolve technical difficulties and evaluate site performance. We may also use it to communicate relevant platform news, events, offers and promotions. Authorised data processors and professional advisers may assist us in carrying out these activities.

Sharing Personal Information With Third Parties

We may disclose information to authorised third parties where a disclosure is needed for verification, service provision, safeguarding legitimate business interests or meeting legal and regulatory responsibilities. Depending on the circumstances, recipients can include:

• Credit reference agencies for relevant identity, account or credit checks; identity verification providers to check submitted information; fraud prevention organisations to investigate suspicious activity; debt collection agencies for outstanding sums; legal advisers who help protect or enforce our rights; and regulatory or law enforcement bodies where disclosure is permitted or required.

Relevant information may also be shared as part of enquiries into suspected fraud, money laundering or other unlawful activity. If Dynasty Chain Success Limited is acquired or substantially all of its assets are transferred, personal information held by us may be included in the transaction.

Credit Reference and Fraud Prevention Checks

We may consult credit reference and fraud prevention organisations where this is needed for verification, credit-related decisions, recovering debts or preventing financial crime. These checks can assist us in confirming identity, considering applications for credit-related services, maintaining account records, locating individuals for debt recovery and investigating or preventing fraud and money laundering.

Information obtained or disclosed in connection with these checks may influence your credit rating. Credit reference agencies may retain related records for as long as six years after the relevant accounts are closed.

Marketing Communications

We may contact you about services, events, promotions and offers that could be relevant to you. Depending on your contact details and preferences, these messages may be delivered by email, SMS or other text message, or telephone.

We do not provide personal information to external third parties for those parties’ own marketing activities. You may change your marketing preferences or request that communications stop at any time, including by using the unsubscribe link in an email or contacting us directly. We will implement your instructions as soon as reasonably practicable.

International Transfers of Personal Information

Because aspects of our operations take place in different jurisdictions, information about you may be processed, transferred to or stored in a country other than the one in which you live. International handling may be required for payment services, account management, Customer Support or the other activities described in this Policy.

We take reasonable steps intended to ensure that information handled across borders is treated securely and consistently with this Policy. By submitting your information, you acknowledge and agree to the international transfers, storage and processing described here.

Device Monitoring and Cookies

As part of our security and anti-fraud activities, we may inspect technical attributes of devices connecting to our services, including an IP address, operating system, device memory and other relevant characteristics. Cookies also help us understand site activity and make the browsing experience more convenient.

What Are Cookies?

Cookies are small files that a browser saves on a device when a website is visited. They allow sites to remember certain information, recognise visitors who return and retain preferences between visits. We may use them to understand the pages you visit, the frequency of your visits and the way you use site functions.

Why We Use Cookies

Cookies can support analysis of traffic and visitor behaviour, show us which pages receive the most attention, help improve navigation and content, remember individual preferences, personalise certain functions, recognise repeat visitors, preserve a login session when moving between pages and evaluate changes made to our website.

Types of Cookies We Use

• Visitor identification cookies: use anonymous identifiers to recognise returning browsers and assess patterns across visits.
• Tracking cookies: may identify registered account holders, support active sessions and link website activity with relevant account or transaction information.
• Customisation cookies: remember preferences and recognise returning visitors to support a more tailored experience.
• Testing cookies: help us compare different versions of site content and see how visitors use them, including changes related to registration.
• Analytical cookies: gather website usage information for reporting, performance monitoring and improvement.

Managing Your Cookie Preferences

Most browsers accept cookies by default, but their settings generally allow you to reject or block them, including those necessary for certain functions. If you disable cookies, parts of our website may not work as expected or may become unavailable.

Unless your browser is configured to reject cookies, our systems may place them when you visit or sign in. External services linked from our website may also place their own cookies. Those independent providers control their own technologies and privacy practices, not us.

Security and Protection of Personal Information

We employ administrative, technical and physical measures intended to protect information against unauthorised access, accidental loss, misuse, disclosure and unlawful processing, while helping us maintain accurate records. Payment transactions are encrypted using SSL technology.

Even with these precautions, transmitting information over the internet cannot be guaranteed to be completely secure. Any information sent to our website travels at your own risk. After we receive it, we apply security processes and protective controls designed to prevent unauthorised access.

Links to Third-Party Websites

Our pages may include links to websites owned and managed by independent organisations. Such links may provide additional services, resources or information, but the external sites are not covered by this Privacy and Cookies Policy.

We cannot guarantee how another website protects information you choose to share with it, and we are not responsible for independent operators’ policies, practices or actions. We encourage you to review their privacy notices before disclosing personal details.

Access to Your Personal Information

Where the GDPR applies, you may request a copy of the personal data we hold about you. Please contact us in writing and identify the information you want to access. As stated in this Policy, an administrative fee may be charged to cover the preparation and supply of that information.

Retention and Disposal of Personal Information

We keep information for the period necessary to provide our services or satisfy applicable legal obligations. In some cases, a longer or indefinite retention period may be required, including for responsible gambling, self-exclusion, regulatory compliance or other obligations.

When information is no longer needed, we dispose of it using methods designed to prevent unauthorised access. Depending on the record, these may include secure shredding of paper documents, approved destruction processes for other physical records, and appropriate disposal of electronically stored data. Our objective is to handle information responsibly from the time it is collected until it is ultimately disposed of.